February 21, 2008

TheLadders: Going down?

Filed under: Hiring, Job Search, Resumes

Recruiting-industry watcher Cheezhead reports that job-board web-site TheLadders may be for sale. I agree. In Silicon Valley, it’s an old story. Does an entrepreneur start a company to create value, or with a quick exit strategy at the heart of the business plan?

When the entrepreneur comes from another company whose reputation is for bargain-basement wares that don’t work, you don’t even need to ask. Ladders founder Marc Cenedella came from HotJobs, that bastion of quality job-postings whose success at filling jobs doesn’t even warrant mention. Well, heck, let’s mention it anyway. CareerXroads reports that less than one-half of one percent (0.05%) of jobs filled by companies come from HotJobs. The product doesn’t work. (In comparison, Monster’s success rate among employers is around 2%. Whoo-wee. Compliment all the HR brainiacs who have sent billions of dollars to Monster.)

Did Cenedella start TheLadders to create value? The biz started out auspiciously enough. It was focused on the $100k+ market. The idea was that highly-paid folks would gladly pay to join so companies looking for the cream of the crop could easily find their resumes. Employers didn’t have to pay anything to post jobs. Today, employers pay TheLadders to post jobs. When you charge job-hunters and employers, something in your business model is awry.

But we already know that, thanks to One tiny $100k+ mistake.

So, what’s the story? Is this a top-quality business that has created so much value that prospective buyers are standing in line? Or, are the owners cashing out before the market realizes this ladder only goes down?

Very revealing is the carny-barker junk-mail campaign Ladders is using to carpet-bomb the market. Any party looking to acquire Ladders should look closely, because the cattle are being watered to drive up their weight just before delivery and slaughter. The quality of the junk-mail reveals that Ladders is targeting the way-sub-$100k job-hunter market. Executives, indeed. TheLadders is just another job board for desperate job hunters willing to fork over a few bucks for a Platinum Membership and the dream of a job. And just another job board for google-eyed investors looking for another Monster.

(Is there an MBA school out there that really trains HR execs and investment bankers to dump cash into products that don’t work?)

Also revealing is the company’s recent use-burn-and-dump campaign to start an executive-resume-writing business. Ladders partnered with independent, professional resume writers, picked their brains, then dumped them. According to several of these folks, TheLadders arranged to send them resume business in exchange for a reasonable commission on every resume sale. TheLadders’ own members got resume-writing services and everyone was happy. But, when the biz took off, TheWilyLadders raised its cut of every resume sale and eventually hired its own writing staff. Apparently, the quality of service has gone out the window. Customers no longer get direct contact with the writers doing their resumes. Apparently, the new bullpen at TheLadders works only from forms customers fill out. Some customers aren’t happy about that.

Perhaps this is the kind of shrewd business-development move potential buyers like. But TheLadders isn’t dealing with naive liberal-arts kids fresh out of school grateful for a short-term editing gig. The number of sophisticated, ticked-off resume writers telling their stories all over the Net suggests anyone looking at buying TheLadders oughta do a bit more due diligence on its new business unit. Several of these ex-partners claim client data they were given reveals that around 25% of resume customers are well below the $100k level Ladders brags about in its logo. If that’s true, I’d expect resume revenue to drop dramatically. Especially if the new resume bullpen writes as well as Cenedella does in the junk mail he sends out.

Nah, it’s no surprise TheLadders might be for sale. Cenedella came from HotJobs, another data base company that went the same route. These are not career businesses in any way, shape, or form — any more than Monster is. They create no value. They don’t fill jobs. They merely suck dollars into machines that recycle data base records. When your company’s product doesn’t work, then the market value of the company is a figment of some analyst’s short-term imagination. There is no value being created in amassing resumes that have a shelf-life of about a month.

Ladders may have started out with a relatively elite base of members. The new marketing campaigns are cattle calls, and what that should tell any prospective buyer is that this Ladder only goes down.

3 Comments on “TheLadders: Going down?”
By John Craig
February 23, 2008 at 6:43 am

Another fine example of greed gone wild.
I am a former job board junkie who has been clean since I read your. I preach the ATH gospel to anyone who cares to listen and I’ve converted a few. It still amazes me that people will spend money on resume writing services and career search companies, but won’t spend 15 bucks to buy your book. Job boards come and go but the principles in the book will be effective for a long time.

By Deb Dib, CPBS, CCM, CCMC, NCRW, CPRW
February 23, 2008 at 6:06 pm

John and Nick, hi!

Nick, I recommend your book and newsletter to every client. I coach from it. I recommend it on my website and a suggested reading list I give to clients. It’s the best interview (even resume) prep I’ve found, bar none.

I also write career documents (including branded, potential-proving resumes), but no one’s perfect .

I’ve never written for the Ladders (my target market doesn’t play there), but know many certified and credentialed colleagues who have done so and provided truly excellent work. Most, if not all, are gone now, back to running already thriving businesses where they can provide the type of writing and coaching they know their clients need and deserve.

The sad thing is that most job seekers and careerists don’t realize that the resume is not what they are paying for when they work with a highly credentialed career writer and/or coach. They are really paying for the discovery process that uncovers achievements and related potential and then maps that to the target company’s needs and creates a strategic direction.

The resume is only the tangible deliverable. The self-knowledge and ability to research companies’ needs and create a compelling reason to be interviewed (using your techniques) is the real (and most important) ROI derived from a good resume prep process. I wonder how that’s going to happen at the Ladders now.

Deb Dib, The CEO Coach

By KC
May 6, 2008 at 2:52 pm

I checked out TheLadders on a friend’s recommendation. Her husband had used it and raved about it. It took me about five minutes to realize that there was no “there” there. I am in the 100K+ salary range that they are targeting, but I didn’t see how any of what they were offering was worth paying for. None of the jobs on there seemed “exclusive.” Not that it’s the most important part, but the UI is horrible.

They gave me a free trial for a few days of the platinum service and the “headhunters” who contacted me were crap. One was apparently just carpet-bombing because his stated area of hiring expertise wasn’t even close to what I do.

Another contacted me and asked for a meeting. The job she was recruiting for seemed a reasonable fit so I proposed a few times and never heard back. So TheLadders isn’t exactly dealing with the best and brightest, either.

I only use job boards to figure out who’s hiring and to identify companies I’m not familiar with (I’m targeting a new city) … then I tap into my network to cut through the bullshit and get to the hiring managers directly. So I’m not going to pay the likes of TheLadders for the crap they’re selling.

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