Comments on: Out of exit excuses http://corcodilos.com/blog/239/out-of-exit-excuses The insider's edge on job search & hiring™ | Copyright © 2011 North Bridge Group, Inc. All rights reserved. Thu, 09 Feb 2012 11:42:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: scotthekyhrguy http://corcodilos.com/blog/239/out-of-exit-excuses/comment-page-1#comment-7173 scotthekyhrguy Sat, 21 Mar 2009 02:51:27 +0000 http://corcodilos.com/blog/?p=239#comment-7173 You may be suprised (ha) that I differ with you on this. But probably not in the way you think. I hate exit interviews as part of standard term practice. There's a line in the movie Cocktail where Tom Cruise tells his sugarmomma that all relationships end badly, or they wouldn't end. That's a bit extreme, but my problem with most exit interviews is a function of timing. Too soon, and you're either getting the nervous reply of an employee who's afraid he or she will get a retaliatory negative reference or a disgruntled employee using the forum to vent feelsing they didn't have the brass to express (or gumption to solve a problem from the inside) -- both of which lead to data that's not really very useful. I believe in sending an optional, easy to complete, electronic survey 45 days from the date of termination. You're still not getting "clean" data -- the most indifferent employees will not complete it, so you only get feedback from those who are conflicted about their decision to leave or those who feel pretty strongly about the merit of their decision. The value is in mapping a trend. If I see "I was micro-managed to death" from more than one person in a department, I have unearthed a training need. The value is limited, but the cost is negligible. I have gotten some good ideas for improvement in two differnt companies from departed employees. I hate that we didn't have the chance to fix the issues when it would have made a difference, but I am pleased when we have the chance to improve upon situations that are A OK on the surface. You may be suprised (ha) that I differ with you on this. But probably not in the way you think. I hate exit interviews as part of standard term practice. There’s a line in the movie Cocktail where Tom Cruise tells his sugarmomma that all relationships end badly, or they wouldn’t end. That’s a bit extreme, but my problem with most exit interviews is a function of timing. Too soon, and you’re either getting the nervous reply of an employee who’s afraid he or she will get a retaliatory negative reference or a disgruntled employee using the forum to vent feelsing they didn’t have the brass to express (or gumption to solve a problem from the inside) — both of which lead to data that’s not really very useful.

I believe in sending an optional, easy to complete, electronic survey 45 days from the date of termination. You’re still not getting “clean” data — the most indifferent employees will not complete it, so you only get feedback from those who are conflicted about their decision to leave or those who feel pretty strongly about the merit of their decision. The value is in mapping a trend. If I see “I was micro-managed to death” from more than one person in a department, I have unearthed a training need.

The value is limited, but the cost is negligible. I have gotten some good ideas for improvement in two differnt companies from departed employees. I hate that we didn’t have the chance to fix the issues when it would have made a difference, but I am pleased when we have the chance to improve upon situations that are A OK on the surface.

]]> By: JB King http://corcodilos.com/blog/239/out-of-exit-excuses/comment-page-1#comment-4745 JB King Thu, 04 Dec 2008 00:37:18 +0000 http://corcodilos.com/blog/?p=239#comment-4745 I've had an exit interview where I had to stop working due to Visa issues where I couldn't get it extended anymore. It was quasy-useful since the person who hired me had left the company and things were still in a bit of a state of flux. I think the big question for HR and management to understand is that there should be some time set aside, probably quarterly if not monthly, for having reviews of both employees and manager in terms of how are they doing, what are they doing well, where is there room for improvement, what is the company expecting, etc. It would be useful to have this before the start of a period rather than afterward saying, "Well, we thought you could do so much better, so we have to let you go," when someone doesn't know what is expected. I’ve had an exit interview where I had to stop working due to Visa issues where I couldn’t get it extended anymore. It was quasy-useful since the person who hired me had left the company and things were still in a bit of a state of flux. I think the big question for HR and management to understand is that there should be some time set aside, probably quarterly if not monthly, for having reviews of both employees and manager in terms of how are they doing, what are they doing well, where is there room for improvement, what is the company expecting, etc. It would be useful to have this before the start of a period rather than afterward saying, “Well, we thought you could do so much better, so we have to let you go,” when someone doesn’t know what is expected.

]]> By: Karsten http://corcodilos.com/blog/239/out-of-exit-excuses/comment-page-1#comment-4724 Karsten Tue, 02 Dec 2008 19:47:01 +0000 http://corcodilos.com/blog/?p=239#comment-4724 "I do not believe that anyone who is fired should engage in any form of exit interview. Their employer has already indicated their opinion of their worth! " Anyone who is fired should get a respectful, but clear, explanation for why they are fired. However, if the manager has done his/her job, the employee should know in advance that his/her job is at risk - due to lack of performance, broken deadlines, repeated failure to follow management's demands, bad treatment of fellow employees etc. It is the manager's duty to tell the employee in advance, find the reasons (e.g. psychological problems, problems with other managers) give the employee the possibility to improve and provide the necessary tools. If all this fails, the employee should understand that the job is at risk. I daresay that a just as a manager who has to conduct an exit interview to find out why people leave isn't doing the job, so is a manager if the firing comes out of the blue to employees. “I do not believe that anyone who is fired should engage in any form of exit interview. Their employer has already indicated their opinion of their worth!
”

Anyone who is fired should get a respectful, but clear, explanation for why they are fired.

However, if the manager has done his/her job, the employee should know in advance that his/her job is at risk – due to lack of performance, broken deadlines, repeated failure to follow management’s demands, bad treatment of fellow employees etc. It is the manager’s duty to tell the employee in advance, find the reasons (e.g. psychological problems, problems with other managers) give the employee the possibility to improve and provide the necessary tools. If all this fails, the employee should understand that the job is at risk.

I daresay that a just as a manager who has to conduct an exit interview to find out why people leave isn’t doing the job, so is a manager if the firing comes out of the blue to employees.

]]> By: Nick Corcodilos http://corcodilos.com/blog/239/out-of-exit-excuses/comment-page-1#comment-4721 Nick Corcodilos Tue, 02 Dec 2008 16:53:44 +0000 http://corcodilos.com/blog/?p=239#comment-4721 Some companies attempt to make an exit interview a condition for getting your final paycheck or other benefits. HR will ask the employee to sign the exit interview notes HR made during the meeting. It gets kooky. Some companies attempt to make an exit interview a condition for getting your final paycheck or other benefits. HR will ask the employee to sign the exit interview notes HR made during the meeting. It gets kooky.

]]> By: Greg http://corcodilos.com/blog/239/out-of-exit-excuses/comment-page-1#comment-4718 Greg Tue, 02 Dec 2008 14:09:16 +0000 http://corcodilos.com/blog/?p=239#comment-4718 I can not understand how an exit interview could be considered helpful or instructive from someone being let go. In the case of a layoff, there would be disproportionate negativity (understandable). In a termination, why would anybody care what they thought? I can not understand how an exit interview could be considered helpful or instructive from someone being let go. In the case of a layoff, there would be disproportionate negativity (understandable). In a termination, why would anybody care what they thought?

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