July 9, 2008

It’s a small town

Filed under: For Managers, Recruiting

It’s so obvious, people think it’s corny. Always be nice to people. This reader’s story says it all:

I just found a few moments to read one of your recent newsletters – Do they owe me feedback after an interview?” The situation described reminded me of my own experience.

I needed a job.  And it was before I knew about Ask the Headhunter – though, as you will see, it made be realize how smart you are when I finally did start reading your columns.

Anyway, I was doing the shotgun thing – sending resumes here, there and everywhere, replying to want-ads, calling old co-workers, even people I didn’t really know. I interviewed one morning with a guy at a contracting firm (call him Mr. M.) who had a lot of people at a large manufacturing company in my city. I knew I wasn’t quite qualified, but I also knew I could learn what I needed to fairly quickly.

But, this guy was having none of that. He proceeded to tell my how weak my resumé was and how extremely uninteresting I was to him. To put it mildly, he could have been a lot nicer. But, I had confidence in my worth. I just shrugged it off and kept looking. I found a short-term contracting gig, and eventually made it to Big Bank with a good, permanent job (where I still work).

Some time later, a funny thing happened. We needed to hire a contractor. My boss handed me two resumés to see what I thought. And, wonder of wonders, one of them was Mr. M’s. (Remember him?) I rejected him immediately. He never knew that, of course, but it does illustrate what can happen. It’s a small world – and an even smaller town.

Now, just so you know, I was honest with my boss. I told her that his qualifications were fine. I also told her the story of the interview. And she said that as important as technical qualifications are, she did not want anyone working for her who would treat people that way. A lesson for all of us.

Yah, corny: What goes around, comes around. It’s a small world. We reap what we sow. You never know who you’ll run into again.

Perhaps Mr. M., brusque though he was, had good reasons for not hiring this reader. But, it seems our reader had good reasons for not hiring Mr. M.

Always be nice to people. It’s a small town.

22 Comments on “It’s a small town”
By Sabrina Compagno
July 9, 2008 at 3:33 pm

I have talked with many executives who were treated rudely by recruiters or company HR folks while in job search mode. After they landed they were contacted by these same people trying to “get a contract” or get a job – their past performance did not help them at all. You reap what you sow! How would you like to be treated? Thanks!

By Rich
July 9, 2008 at 8:31 pm

What goes around comes around

Family member (via marriage) ha a sales team he ran. Fired a team member and hadbthe gall to blow cigar smoke in the guys face as he do so.

Flash forward a number of years. Same relative goes after a great job opportunity, goes through multiple interviews, looks like a shoe in for the dream job. Company flies him out to Texas for the final interview with the”big boss” and when he walks into the guys office, guess who it is?

That had to hurt. ;)

It truly is a small town

Rich

By Jim S
July 10, 2008 at 6:29 am

And on the flip-side, I had lunch with a coworker a number of years ago, and one of his buddies. We got along great, had a wonderful conversation about all kinds of things, both professional and personal. A few months later, I was interviewing for a job. Guess who the interviewer was? The friend of my old coworker’s. Needless to say, we didn’t have to finish the interview before I got the offer.

They don’t call it the “Golden Rule” for nothing.

By Jake Joehl
July 10, 2008 at 2:57 pm

I think this kind of thing is simply a matter of common sense and common courtesy. Treat others with respect, and they will in turn treat you with respect. Treat others like dirt though, and see if they treat you nicely. This is the primary reason I quit receiving VR services from my state agency. Though there were a few exceptions, I was generally treated like dirt and not allowed to speak my mind. Regarding this small-town aspect…I had a friend back in junior high whom I met in Spanish class. He was very nice and helped me out with everything. Little did I know I’d be seeing him again several years later. I don’t recall exactly how this went, but my mom and I ran into him at a social gathering one time, and it was really great to see him again. He ended up calling me at home one morning and asked if I would go to lunch with him. After a nice lunch and some lively conversation, he had to drop by the office of a local nonprofit where he was on staff, and he gave me a tour of the office and I met his boss. They asked me if I had ever thought of working for them, and after a bit of cajoling I accepted their offer. Here’s one more example, this one occurring more recently. I was on the Career Hub blog and sent a private message to Billie Sucher, a contributor to the blog. I gave her the website of the nonprofit organization where I now work, and one of our full-time staff worked with Billie Sucher’s youngest daughter for four years! This staff person is highly respected both by the Suchers and by me and my entire organization. It is indeed “a small world after all!”

By Careerguyd
July 14, 2008 at 8:04 am

Great story! It’s the Golden Rule and Aesop’s fable about the lion and the mouse. Eveyone is significant and it is important to treat them that way.

By Nick Corcodilos
July 14, 2008 at 9:25 am

People beg me for the secret to developing professional relationships that will lead to new jobs. But there’s no secret. It’s simple, common sense: Be nice to people, wherever you encounter them.

That’s how to grow your network.

I hope the example above makes it plain.

By anis
July 15, 2008 at 6:29 am

Thanks for sharing such a good story. And it costs nothing to be nice.
Its true, as you sow shall you reap!

By Michelle
July 15, 2008 at 7:27 am

This reminds me of a situation that I’ve personally been through. As a headhunter, I do a lot of business development, mostly with HR managers. During the past 20 years I’ve met with mostly nice people, but also with haughty HR Managers who seem to think that they are doing me a favour in meeting with me and don’t shy away from making me feel it.

Eventually, some of these people are out looking for new jobs, and they get in touch with headhunters whose business cards they’ve kept. They’ve forgotten how they treated the headhunters that met them to do business development (obviously, they treated them the same way as they treated me), and as you say it’s a small town, I will never consider a candidate who has treated me without respect or consideration as I believe they will treat their employees the same way.

What goes around definitely comes around.

By Roger Wright
July 15, 2008 at 8:28 am

There’s another huge piece of this “what goes around, comes around” story. And that is–in order to be nice to someone—you have to ANSWER some one. I find outright rudeness to be rare. But I run into people who simply don’t answer all the time. It’s amazing how many people don’t get that a “Thanks” or a “Got your note” can SAVE time by completing the exchange. Am guessing that there is probobly an ATH column on this somewhere!

By Rich
July 15, 2008 at 9:55 am

It’s especially important for people like me who have poor memory. I have done a lot of contract work, and I’m always running into people who I’ve met but don’t quite recall. When they remember me, it’s always better if they remember me fondly. :)

By Jefferson
July 15, 2008 at 12:09 pm

Nick,

I agree with your article. However, if memory serves you often refer to HR people as Morons, Pinheads and, in typically, less than nice ways.

So are you mending your ways and respecting HR people or will continue to denigrate them?

By Nick Corcodilos
July 15, 2008 at 12:36 pm

Jefferson,

The term I use most often is personnel jockey. If I’ve ever referred to HR folks as pinheads, I don’t recall it. I believe I have used the term moron on once or twice. I believe the profession in general is misguided and has become very ineffective because, as a corporate bureaucracy, it has spread itself too thin. For example, HR has no business in recruiting. (I could say that about many headhunters, too.)

That said, there are lots of very good HR folks who do good work, and they let me know. Now and then a sharp HR person calls me on something, they’re right, and I learn something.

So, yes, I may tick off the profession with some of my comments. I also tick off headhunters sometimes. I believe it’s important to call a spade a spade when you’re in a position to influence the integrity of a thing.

Do I make disparaging comments to individuals? No, because it serves no purpose. If an individual is doing something wrong, ineffective, or counter-productive, it’s good to try to influence them to change. So I try to do that. If that’s useless, all you can do is fire the person if they work for you, or stop doing business with them. I’ve had to do both on occasion. You learn to take responsibility for that, because it’s a big choice to make.

But do I get rude with individuals? No, I don’t believe in that because it’s pointless.

When I make generalized derogatory remarks about something, I’m ready to take the consequences because I believe I can back up my statements. Marcus Aurelius said, “Look a thing in a face, and know it for what it is.” Sometimes you have to call it, too.

What I try to keep in mind is, if I’m going to say something, I’d better understand the potential consequences, and be ready to accept them. That helps me keep my mouth shut a lot of the time :-)

I keep tabs on my credibility, though. I’ve done keynotes for career counseling associations, and for professional resume writers. I’ve been hired by HR execs to teach their departments how to recruit more effectively. They all want to hear my critique, my advice, my suggestions, and my ideas. I try to hold up the mirror so they can see themselves, and I try to do it fairly. Inevitably, I learn a lot from them, too, because they hold up the mirror for me. Sometimes it tempers my opinions – and my words.

You’ve gotta mix it up if you want to grow and change, and get smarter. I do that all I can, but I confess I’ve got a ways to go ;-). Sometimes I offer an apology because I’m wrong. But I try to fess up, move on, get smarter.

By David Hunt
July 15, 2008 at 1:17 pm

This reminded me of a specific instance where I’d been VERY rudely treated by a networking contact. I’ve gotten used to the “I don’t know of any jobs” replies, and like replies.

This guy was a real prick in telling me off, and essentially blaming me for my own predicament in no uncertain terms without any sympathy whatsoever.

Lo and behold, a year later, who emails me about my networking group, and requests help with contacts at a company in which I had several very strong contacts? I told him that based on his prior treatment of me when I was in a similar state, I would not help him at all – and advised him that “What goes around, comes around.”

Last I’d heard he was still looking. I feel sorry for his family, but he needed to learn a lesson.

By FanSince1997
July 15, 2008 at 1:24 pm

Feedback – It’s a small town …

Hi Nick:

Thank you for this article and I agree with the universal need for
pleasant interaction in the “hire-fire-hire” world …

However, did the reader have “good reason” to reject this person?
Isn’t the real question: Was he the best person for the job?
I am not sure that we have the answer to that question.
[I keep thinking that in the digital age we could manage to leave the
name off the qualifications sheet. That’s another story …]

How do we know that this person has never had the feedback
needed to support a more professional tone? I mean, how
do we know that this was not an isolated occasion of brash behaviour?
His wife left him? Hi favourite uncle died? The dog ate his lunch?

I wish to be able to say that I am glossy-and-sharp, always.
However, the reality is … we ALL have days that we don’t
put that best foot forward.

Hopefully, there is some space in the Universe for a few flaws
or off-days because, at least in my case, I need them.

Thanks again for a great newsletter!!!

By Jake Joehl
July 15, 2008 at 2:47 pm

I totally agree with the person who brought up the point about everyone having off days. I have them too and I honestly don’t feel good during those days. But I just try to proceed with my life, as opposed to thinking constantly about those off days. Nobody’s perfect except for God or whatever deity one chooses. The nonprofit organization at which I am currently working is disability-related and embraces the idea that all people–including those with disabilities–are different and unique in some way. That was also true of the first nonprofit at which I worked. Everyone has gifts to offer, be it large or small. Regarding not responding to someone, I think this is indeed very rude and it has happened to me before. I can understand it if a person’s phone or email hasn’t been working, for example, and they plainly tell you that. But when somebody flat out ignores repeated attempts at contacting them, I think this clearly shows a blatant disrespect for whomever is trying to contact them. I can remember back when I had my very first VR counselor. There was no voicemail or answering machine at the office. What’s more, this counselor as well as subsequent counselors I had made a habit out of not returning phone calls, or at least not returning them in a timely fashion. Does it seem like I’m treading all over VR in these posts? If so you’d be absolutely correct. I believe what this country’s VR system needs is a major overhaul. But I don’t want to open up Pandora’s box because that’s not necessarily what these forums are all about.

By Anita
July 15, 2008 at 3:03 pm

Hi there!

What does VR stand for?

BTW, I have to agree on having off days. I went on an interview on Friday and I have forgotten to send a Thank you note to the person. Talk about a DOH! moment.

By Nick Corcodilos
July 15, 2008 at 3:14 pm

Great discussion on this thread! What I find most interesting is the two points of view: (1) not hiring someone because they demonstrate an “attitude” and “aren’t nice”, and, (2) focusing on ability versus attitude.

Does it matter if someone can do the job when they aren’t nice? Does “doing the job” require “being nice”?

And, if someone isn’t nice because they have an off day, how do you compensate for that? Whose responsibility is it?

By Steve
July 15, 2008 at 3:29 pm

I couldn’t disagree more. We always ask for feedback and honesty. How can we complain when we get it?

I had a recent interview that started off similar. The hiring manager started off telling me why I was wrong for the position. He said I
didn’t have the specific experience he was looking for. That was great for me. His comment was to vague so I immediately started to probe him for more detail. I didn’t agree with his assessment so I was able to recover and secured a second interview.

I’ll take cold honesty any day.

By Mike
July 15, 2008 at 4:43 pm

Great article! I once had a boss who was very close to the top of a billion dollar retail company. So he was regularly showered with adulation from peers and underlings. Yet he was uniquely focused on speaking with and listening to the folks at the very bottom rung of this company’s ladder. He regularly reminded me that, “It’s nice to be important, but way more important to be nice.” He had learned it from his Mother — a very wise woman!

By FanSince1997
July 16, 2008 at 12:38 am

I want to clarify … on my comment. Whether the person gets the job and whether the resume goes straight in the trash are two different things, in my view.

The hiring manager should have a chance to see the resume (without the subjective input from the person who has seen the negative behaviour). It could be a personality conflict or anything … I do not intend to “make excuses” for anyone. However, I do want to avoid being dismissive, short-sighted or taking a quick 2D decision.

My concern is to have the best qualified candidates available through the first round. On the second pass, the “soft skills” come into play more, for me.

[I have seen articles on a recent "little brother" surge about recruiters who research and find "unfavourable" info online and deciding whether to offer a candidate an interview ...]

Really, I can swing the ax, if needed. I want candidates to have a fair chance … this leads into the whole video questionnaire concept, too.

Text does not tell the same story as the voice and mannerisms.

By JB King
July 16, 2008 at 12:14 pm

“Being nice” can matter on doing the job and not being nice if the person is being put in a position of authority where the person may have to do not nice things like firing people or reprimanding them. While not a deal breaker, it can be a big factor for whether or not some get hired, IMO.

I had a couple of interviews where in both cases I rattled off a bunch of weaknesses of mine and what kind of work environment seemed to work better for me and what shortcomings I had had at other places to try to communicate where I would excel in helping the business get things done. One company said that “I would be hard to manage” while the other offered me the current job I’m doing where I’m doing good after 7 months on the job.

I wonder if someone is upfront about having an off day, e.g. their car just stopped working, or their grandmother died, if that wouldn’t go a long way to helping compensate for that. We are all human after all and someone that looks too good may get rejected for a position because something seems fishy, e.g. the person gave textbook answers to the questions about the job and has the necessary qualifications but doesn’t quite seem like a human being.

JB

By Jake Joehl
July 16, 2008 at 1:13 pm

Hi Anita. VR in this case stands for vocational rehabilitation. Based on my understanding, this is a program which aids in the provision of services such as adaptive technology, orientation&mobility training, and a few other services which help job seekers. However, different states have different criteria for becoming a recipient of these services and the process is at times rather bureaucratic. But in most cases though it makes for a very successful transition into the world of work for people with disabilities.

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